Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at;
rosie@illustratedliving.co.uk
01872 273631
Please note that returns will need to be sent to the following address:
You are responsible for the cost of returning your item(s) to us unless you received a faulty, damaged or wrongly despatched item. Returns can take up to 21 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
You can always contact us for any return questions at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, like opened perishable goods, custom products (such as special orders or personalized items), and used personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at chris@illustratedliving.co.uk